Frequently Asked Questions



Do I need an account to place an order?

You can shop without creating an account. However, if you register with us, you will enjoy extra benefits.

What are the benefits of being a registered customer?

If you register with us, you will enjoy the following benefits:

  • Track your order(s) and review past purchases.
  • Request an exchange or return directly from your account.
  • Save your address so you can shop even quicker in future.
  • Sign up for the Newsletter.

I forgot my username / password, how to proceed?

Click the link 'Forgot your password?' on the login page to reset it.

How to change my password?

If you wish to change your password, sign into your account and under the section MY ACCOUNT INFORMATION, you will find the option “CHANGE PASSWORD” available.

How can I update my personal information?

If you wish to update your information on your account, sign into your account and click on the EDIT button to proceed with the changes you wish.

How to register from the newsletter?

You can subscribe by filling out the form with your email address at the bottom of the home page, or directly when registering on "Your Page".

How to unsubscribe from the newsletter?

You can unsubscribe from the newsletter by clicking on the 'Unsubscribe' link found at the end of the newsletters you have received, or by changing your preferences within the 'Information' section on 'Your page'.

How to contact the ANCIENT GREEK SANDALS customer service?

Ancient Greek Sandals customer service is available from Monday to Friday from 9:00 am to 5:00 pm (GMT) at the following address:

We do our best to reply within 2 to 3 working days.