Frequently Asked Questions



Is it possible to order by phone or via e-mail?

If you would like to place your order by phone or simply need support on purchasing online, please contact our Customer Care at +3022620440127, +3022620440143 Monday - Friday, 8am - 5pm GNT.

How do I know if my order has been placed successfully?

After placing your order on our official website, you will receive an e-mail with your order confirmation. In case you have an account with us, you may also log in to confirm that your order was placed successfully and follow the status of your order.

I have not received an email confirmation of my order, what to do?

Please kindly check your spam folder for your order confirmation e-mail.

Alternatively,please contact us at

How can I change or cancel my order?

If you wish to change or cancel your order, please contact us at up to 4 hours since you placed your order to assist you. Please be advised that we cannot change or cancel your order after your parcel has been shipped.