ANCIENT GREEK SANDALS

Frequently Asked Questions

FAQ

EXCHANGES & RETURNS

How long can I have to return an item?

You may request a refund or an exchange within 14 days following the delivery of the item(s). Based on the current exceptional situation, we are applying a reasonable extension of our usual standard return timeframe.

Please contact us if you wish to receive more information or assistance on your specific return request and we will be glad to evaluate your case.

What are the conditions for returning an item?

Please take into consideration that if your sandals were purchased at a different retail location, please refer to their return/refund policy.
Returned items must comply with our returns policy:


•    Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
•    Footwear(sandals) and accessories(bags) must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
•    When trying on footwear, please take care not to mark the soles or damage the shoe box. We highly recommend when trying on the sandals to stand on a carpeted area in order to protect the soles with unpleasant markings.


Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Can I return a pre-order product?

Custom Made products are excluded from the Right to Withdrawal or Right to Exchange contracts due to item(s) being specially tailored to fit individuals. In any case where a client has purchased a Custom-Made Product then they will be unable to exercise their Right to Withdrawal/ Exchange in relation to this product(s).

I checked out as guest. How can I return my order?

To initiate the return process please create an account with the same e-mail address you used to place your order on our website. 

How I return my order?

To return your sandals, please follow the return instructions below: 
 
1. Sign into your account from your desktop computer and under My Orders, find the order number and select the Return option. 
2. Click on the item(s) you wish to return and choose the reason. 
3. Tick the box to agree with our Return Policy and click on the NEXT button. 
4. Please make sure that all fields are accurate and press COMPLETE RETURN. 

Once you complete the above call your local DHL office to arrange the collection of the sandals. 

Who pays for the return costs?

Ensure your timely return via our shipping partner DHL. Returning an item may occur a charge. For countries in the EU the cost is €10 and €25 for the rest of the world.

Can I use my own return service?

We offer easy returns for orders placed on ancientgreeksandals.com. If you are having issues organizing a return, please contact customercare@ancientgreeksandals.com. In order to ensure a timely and secure return, we suggest using our own shipping service DHL. In case you decide to use your own courier service, the return shipping charges and any additional charges that may occur are a burden of the customer. Should you need to use your own return service we recommend obtaining a proof of postage for tracking purposes. Please be advised that we do not take any responsibility for charges this may incur, including import duties and taxes and any loss or damage to parcels.

Where is my returned item?

To track your return shipment, enter the tracking number in the dedicated search field on the www.dhl.com/en.html.

How to receive a refund?

Once we have received your return and the quality inspection is completed, our team will verify the condition and state of returned item(s), this may take 3-4 working days. 
A refund will be made as soon as possible/when the item has been accepted for returns.

Can I send the item to be returned from a different country than the one to which the order was shipped?

Customers should dispatch the products for return from the same country where the products were first delivered.

May I return my purchase to your flagship store in Athens?

Any purchases that have been placed via our website can not be returned or exchanged in-store and vice versa.

I received a faulty product. What do I do?

Faulty items purchased from a store or website other than Ancient Greek sandals are handled personally by the original store or website. Please contact the original store of purchase for assistance. If you believe you have received a faulty product, please contact us directly with your order number and photos of the product. Following our assessment, we will advise on how to proceed. Please do not send anything back to us prior to our confirmation.