Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If you would like to initiate a return, you may request to return the products by filling out the online return form.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customercare@ancientgreeksandals.com.

In order to ensure a timely and secure return, we suggest using our own shipping service DHL. The cost for using our DHL label to return your sandals to our facilities is

  • €14.00 for countries in the EU
  • €17.00 for countries outside the EU
  • £14 for the United Kingdom
  • $14 for the United States
  • AU$ 19 for Australia
  • CAN$ 20 for Canada

 

Returns from Greece

Returns within Greece are handled through ACS or Speedex. A fixed €3.00 return shipping and handling fee will be deducted from your refund.
 
If your order was delivered via ACS, please note that a prepaid return label is included inside your parcel, so there is no need to arrange or pay for shipping yourself.
 
To proceed with your return, you may either contact ACS to schedule a parcel collection from your address, or drop off your parcel at your nearest ACS office.
 
If your order was delivered via Speedex, please contact the courier company directly to arrange collection from your address. In this case, the return shipping charges are payable by the customer.
 
Please ensure that the sandals are securely packed in their original packaging and include all original contents.
 
For reference, returns should be sent to:
 
Ancient Greek Sandals
57 Km Athens – Lamia National Road
Inofyta, 32011
Greece
Tel: +30 22620 30995
 

Returns for In-Store Purchases

Products purchased in our physical stores may only be considered for return after inspection by our team to verify their condition and eligibility.

Please note the following:

  • Returns are only accepted after the product has been examined and approved by our store staff.
  • Returns are accepted only for customers residing in Greece or the European Union.
  • Customers residing outside Greece or the European Union are not eligible to return products purchased in-store.
  • Where a return is exceptionally approved, the customer will be responsible for all shipping costs, including the cost of returning the item and any shipping costs associated with a replacement, if applicable.
  • Refunds are not available for in-store purchases. Where applicable, approved returns may be eligible for an exchange or store credit, in accordance with our policy.
  • Products must be returned in their original packaging, including all original contents, and must be unworn, undamaged, and free from marks or signs of use.
  • Our Customer Care team is always available to assist with product complaints, manufacturing defects, damaged items, or any other enquiries. Nothing in this policy affects your statutory rights in relation to faulty or non-conforming products.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Products marked as “made to order” or are pre-ordered we do not accept exchange or offer a refund.

Processing Time

We aim to process all returns within 14 business days of receiving your order back. Whilst it may be sooner, please allow up to 14 business days during the high season.

Refunds

Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@ancientgreeksandals.com.

Please Note: 

·         The refund is always credited to the payment method with which the original purchase was made.

·         The refund is always credited in the same currency as the original purchase.

·         The refund is always credited to the purchaser’s account.

·         The time it takes to receive your refund depends on the payment method or your credit card provider.

Read all the details on how to return in the FAQ area.